Edmonton, AB

The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 45 Canadian Brewhouses, 1 Canadian Icehouse, 5 Banquet Bars (second restaurant concept), 41 Plantlife Cannabis dispensaries, 5 Ribeye Butcher Shops, and will soon be opening The Italian Bakery's Tesoro!  As the IT Operations Manager, you will be responsible for building systems that meet industry best practices and ensure that service requests are handled in a timely manner, working with support when needed. You will strive to look for new ways to secure and improve existing infrastructure. Reporting directly to the Director of IT, you will  complete exciting projects across Canada and resolve escalated service desk requests from employees at our stores, as well as our Edmonton Head Office.Responsibilities 

  • Plan, configure, and deploy Meraki firewalls, switches, and access points.
  • Configure Dell servers with RAID arrays to run Microsoft Hyper-V. Experience with clustered Hyper-V deployments and S2D would be an asset.
  • Manage and deploy large amounts of windows virtual machines, keeping a gold image up to date and utilizing automation to build new POS systems.
  • Proficiency in Powershell and Infrastructure automation will be a massive asset.
  • Remotely monitor and manage 1400+ physical/virtual POS systems, servers, and workstations by monitoring and improving alerting/automated remediation.
  • Manage a fleet of 900 Apple iPads using Meraki MDM and Apple business manager.
  • Create wireless access point maps for new restaurant builds and work with the construction team to ensure IT infrastructure requirements are met. 
  • Complete network retrofits of aging hardware at restaurants. Some after hours work required.
  • Provide Tier 2 assistance to stores and act as an escalation point for the department.
  • Remotely diagnose and resolve Network/POS issues at CBH locations across Canada.
  • Re-image and attempt repairs on Micros Oracle POS workstations and iPads
  • Support Micros Simphony hardware, software and backend.
  • Install, modify, and repair computer hardware & software.
  • Provide basic preliminary support for AV systems before escalating to third party support.
  • Maintain accurate and up-to-date documentation of all systems and software.
  • Travel across Canada for projects and regularly visit store locations throughout the Edmonton area.
  • Look for opportunities to improve infrastructure and present them to the Director of IT.
  • Maintain accurate and up-to-date timesheets.
  • Attend team meetings as required.
  • Participate in the on-call IT Emergency rotation (approximately one week a month).

Requirements

  • Post-secondary training in Network Administration or Computer Systems Administration
  • 5 years experience in a systems administration role.
  • Experience designing new networks and replacing old ones.
  • Experience managing & working with the following technologies:
    • Windows Server 2019, 2022
    • Microsoft Hyper-V
    • Dell Servers and RAID Array Management
    • Powershell Scripting
    • Microsoft Device Imaging and deployment
    • Meraki Networks
    • Meraki MDM
    • Advanced knowledge of networking technologies (DNS, DHCP, TCP/IP, VLANs, Switching and Routing, Wifi, etc.)
    • Square Readers
    • Windows 7 & 10
    • Mac OS
    • Pagerduty
    • Google Workspace Administration
    • Jira service desk Administration
  • Experience mounting networking equipment and using power tools on a construction site
  • Experience in a retail or hospitality POS based environment would be an asset.
  • Experience working with AV systems (TVs, Microphones, Cable boxes, Speakers) would be an asset but is not required.
  • A valid 5 class driver license is required.

These are some of the great benefits of joining our team!

  • Flexible Hours
  • Advancement Opportunities
  • Benefit packages
  • Staff Discount
  • Lifelong Friendships

If you are a dynamic and self-motivated individual who excels in both independent and team settings, we invite you to join us on our journey of growth and success! Apply today to make a meaningful impact and help shape the future of our business.