Terms and Conditions
The Canadian Brewhouse
Effective Date: October 6, 2026 Last Updated: October 6, 2026
The Canadian Brewhouse (“CBH”) operates through affiliated corporate entities across British Columbia, Alberta, Saskatchewan, Manitoba and Ontario. References to “CBH,” “we,” “us,” or “our” in these Terms mean the CBH entity that operates the applicable location or otherwise provides the applicable product or service. These Terms and Conditions (“Terms”) govern your access to and use of www.thecanadianbrewhouse.com, our mobile and desktop applications, in-app ordering, loyalty or rewards programs, and any other service that links to these Terms (collectively, our “Sites”), as well as your purchases from and visits to our locations.
By accessing or using our Sites, creating an account, placing an order or otherwise purchasing products or services from us, you confirm that you have read, understood and agree to be bound by these Terms. Our collection, use and disclosure of personal information is governed by our Privacy Policy and applicable privacy laws.
1. Who We Are
The Canadian Brewhouse operates through affiliated corporate entities. The applicable CBH entity is the entity that operates the relevant location or otherwise provides the applicable product or service. Certain locations may be operated by franchisees under agreement with CBH. See Section 16 (Franchise Locations).
2. Eligibility and Age Requirements
You must have the legal capacity to enter into these Terms. If you are under the age of majority in your province or territory of residence, you may use our Sites only with the involvement of a parent or guardian.
The legal drinking age varies by province. You must meet the minimum legal drinking age in the province where you are ordering or being served in order to purchase, be served, or consume alcohol at any Canadian Brewhouse location:
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British Columbia, Saskatchewan and Ontario: 19 years of age
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Alberta and Manitoba: 18 years of age
We reserve the right to request valid government-issued identification and to refuse the sale or service of alcohol where identification is not provided or applicable age requirements are not met.
3. Accounts
If you create an account with us, including through our app or loyalty or rewards program, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate, current and complete information and to update it as needed. Please contact us promptly if you suspect unauthorized use of your account.
4. Online and In-App Ordering
Where we offer online or in-app ordering:
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Menu items, pricing, availability and services may vary by location and are subject to change without notice.
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By placing an order, you are making an offer to purchase the selected products, which we may accept or decline. An order is not confirmed until you receive confirmation from us.
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You are responsible for providing accurate contact, pickup, delivery and payment information.
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We may decline, cancel or adjust an order, including because of pricing errors, item unavailability or suspected fraud. If payment has already been taken for an item we cancel, we will refund the applicable amount.
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Pickup and delivery times are estimates only. We are not responsible for delays caused by circumstances outside our reasonable control, including weather, traffic or third-party delivery services.
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Where delivery is fulfilled by a third-party courier or platform, that provider’s terms and policies may also apply.
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If an ordered item is unavailable, we may contact you regarding a comparable substitute. Substitutions may be subject to customer approval where appropriate.
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Alcohol may only be ordered, sold, delivered or picked up where permitted by applicable provincial liquor laws and is subject to applicable age and identification requirements.
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Promotional offers, discounts and loyalty rewards may be subject to additional terms, including expiry dates, minimum purchase requirements and location exclusions.
5. Payment
Payment for online or in-app orders is processed through our payment service providers at the time indicated during checkout. You represent that you are authorized to use the payment method provided. Payment processing may also be subject to the applicable payment provider’s terms.
6. Refunds and Order Issues
If there is a problem with the quality, accuracy or condition of an order, please contact the applicable location or Guest Relations as soon as reasonably possible. Depending on the circumstances, we may provide a replacement, credit or refund.
Nothing in these Terms limits any rights or remedies available under applicable provincial consumer protection legislation or other applicable law.
7. Promotions, Contests and Loyalty Programs
From time to time, we may offer promotions, contests, giveaways or loyalty/rewards programs. These may be subject to additional rules or terms made available at the time of the applicable promotion or program. Those specific rules or terms will govern in the event of a conflict with these Terms.
We reserve the right to modify, suspend or discontinue a promotion or program where permitted by applicable law and subject to any specific rules or terms governing that promotion or program.
7.1 SMS/Text Messaging Program
The Canadian Brewhouse offers SMS/text messaging programs under the name The Canadian Brewhouse Rewards, including messages relating to promotions, offers, loyalty or rewards programs, events and other marketing communications (the “CBH SMS Program”).
By enrolling in the CBH SMS Program, you consent to receive recurring automated text messages from The Canadian Brewhouse Rewards at the mobile number you provide, subject to the consent and other requirements of applicable law. Message frequency varies (up to 6 msgs/month).
Message and data rates may apply. Your mobile carrier’s standard messaging and data rates may apply to messages sent or received in connection with the CBH SMS Program.
Consent to receive marketing text messages is not a condition of purchase.
To stop receiving text messages from the CBH SMS Program, reply STOP to any message. For assistance, reply HELP or contact us at info@thecanadianbrewhouse.com.
Carriers are not responsible for delayed or undelivered messages. Availability of the CBH SMS Program may vary by carrier and mobile device.
We may modify, suspend or discontinue the CBH SMS Program at any time, subject to applicable law. Additional terms disclosed when you enroll in a particular SMS program or campaign may also apply.
8. Intellectual Property
All content on our Sites, including text, graphics, logos, images, menus and software, is owned by or licensed to CBH or its affiliates and is protected by Canadian and international copyright, trademark and other intellectual property laws. You may view and print content from our Sites for your personal, non-commercial use only. You may not reproduce, distribute, modify or create derivative works from any content on our Sites without our prior written consent.
“The Canadian Brewhouse” and associated logos and marks are owned by or licensed to CBH or its affiliates. Nothing in these Terms grants you any right to use our trademarks without our prior written permission.
9. User Contributions
If you submit reviews, comments, photos, contest entries or other content to us (“User Contributions”), you grant us a non-exclusive, royalty-free license to use, reproduce, modify, publish, display and share that content in connection with our business, subject to applicable privacy laws and any additional consent required for promotional or marketing use, and you confirm that you have the right to grant this license.
We may, but are not obligated to, monitor or remove User Contributions at our discretion, including content we consider inappropriate, unlawful or in violation of these Terms.
10. Prohibited Conduct
When using our Sites, you agree not to:
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Violate any applicable federal, provincial or municipal law or regulation.
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Attempt to gain unauthorized access to our systems, other users’ accounts or any non-public areas of our Sites.
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Use our Sites to transmit any virus, malware or other harmful code.
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Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
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Use automated means, including bots or scrapers, to access or collect data from our Sites without our prior written consent.
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Post or transmit content that is defamatory, obscene, harassing or otherwise unlawful or objectionable.
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Submit false, misleading or fraudulent information, including false order or payment information.
We may suspend or terminate your access to our Sites if we reasonably believe you have violated these Terms.
11. Third-Party Links and Services
Our Sites may contain links to third-party websites or services, including payment processors, delivery partners or social media platforms, that we do not own or control. We are not responsible for the content, policies or practices of any third-party site or service, and your use of them is at your own risk and subject to their own terms.
12. Disclaimer of Warranties
Our Sites and all content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose or non-infringement, except to the extent such warranties cannot be excluded under applicable law. We do not warrant that our Sites will be uninterrupted, secure or error-free, or that menu, pricing or availability information will be accurate at all times.
13. Limitation of Liability
To the fullest extent permitted by law, CBH, its affiliates, franchisees, officers, directors, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising from or related to your use of our Sites or our locations, even if we have been advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable provincial or Canadian law, including liability for personal injury caused by our negligence.
14. Indemnification
You agree to indemnify and hold harmless CBH, its affiliates, franchisees, officers, directors, employees and agents from claims, losses, liabilities and expenses, including reasonable legal fees, arising from your breach of these Terms, misuse of our Sites, User Contributions or violation of applicable law.
15. Governing Law and Disputes
These Terms and any transaction associated with a particular Canadian Brewhouse location are governed by the laws applicable in the province in which that location is situated and the federal laws of Canada applicable therein. For matters relating solely to our Sites or services where no particular location is involved, these Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Nothing in these Terms limits any non-waivable rights or remedies available to you under applicable consumer protection legislation or other applicable law, including any right to bring proceedings in another jurisdiction where such right cannot lawfully be restricted.
16. Franchise Locations
Certain Canadian Brewhouse locations are operated by franchisees under agreement with CBH. References in these Terms to the entity operating a particular location include the applicable franchisee where relevant. Location-specific matters, including hours, service availability and certain promotions, may vary by location. Your visit to a location may also be subject to reasonable house policies applicable at that location.
17. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our Sites after changes take effect constitutes your acceptance of the updated Terms. Where required by law, we will provide additional notice of material changes.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court or tribunal of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
19. Contact Us
If you have questions or concerns about these Terms, please contact us at:
The Canadian Brewhouse
Attn: Guest Relations
1112 95 Street SW
Edmonton, AB T6X 0A7
